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Hurricane Update

For the latest updates on merchant product delivery status, please call Air Products Customer Service at 1-800-224-2724. We appreciate your patience as call volumes may be high.

Hurricane Irma Update

Wednesday, September 13th, 7 PM EST, Operations resumed at Florida facilities

Operations at Air Products’ production facilities in Florida — our Orlando ASU, Largo helium and hydrogen transfill, and Port Manatee LNG manufacturing site — have resumed.

Customers are urged to call Air Products Customer Service at 1-800-224-2724 for the most updated information regarding product delivery status and to communicate their product requirements associated with start-up post-hurricane.


Tuesday, September 12th, 1 PM EST, Air Products Florida facilities update

Orlando air separation unit (ASU)
Inspection of our Orlando ASU on Monday afternoon, 11 September 2017, showed the facility sustained only minor wind damage from Hurricane Irma. Our operations personnel are commencing plant start-up activities on Tuesday, 12 September 2017. In parallel, our logistics team is developing product supply plans to support customer demand.

Customers are urged to call Air Products Customer Service at 1-800-224-2724 for the most updated information regarding product delivery status and to communicate their product requirements associated with start-up post-hurricane.

Port Manatee LNG Manufacturing facility
Inspection of our Port Manatee LNG manufacturing facility on Monday morning, 11 September 2017, showed the facility sustained only minor wind damage from Hurricane Irma. Some of the surrounding streets remain flooded, but no water entered the facility. The facility resumed operation Tuesday morning, 12 September 2017.


Sunday, September 10th, 12:00 EST update to Merchant Customers

Air Products took pre-storm preparations to facilitate the safety of our people and assets in Florida, and have been in close communications with customers in the region as they executed their own storm preparation plans. We will assess the path and actual impact of the storm to develop and commence restoration efforts following the storm. Customers are urged to call Air Products Customer Service at 1-800-224-2724 for the most updated information regarding product delivery status, particularly as they start their own facility recovery efforts and develop operational start up plans. With that information, Air Products can develop a product supply plan based on product and resource availability, and projected road conditions.


Hurricane Harvey Update

Tuesday, September 5th , 1 PM CDT update to Merchant Gas Customers

Recovery efforts in the aftermath of Hurricane Harvey continue in large parts of the Texas Gulf Coast. Air Products’ Logistics and Customer Service teams are monitoring the dynamic road conditions to develop safe routes to serve customers in the region. We are appreciative of our customers who have stayed in close contact with the Air Products Customer Service at 1-800-224-2724 to check on delivery status or to communicate changes in their own operating plans. We urge customers to continue to call that number for updates.


Wednesday, August 30th, 11 AM CDT

Heavy rainfall and extreme flooding continue over large areas of Southeastern Texas into Southwestern Louisiana. While our merchant gas facilities are operational, road conditions in the entire region remain dangerous and very dynamic with regard to accessibility. Additionally, local restrictions, such as partial curfews, are being put in place and are expected to continue for some period of time.

We are continuing to take all measures that are reasonably possible to minimize impact to our customers. We continue to urge customers to call Air Products Customer Service at 1-800-224-2724 for the most updated information regarding product delivery status, particularly as they start their own facility recovery efforts and develop operational start up plans. With that information, Air Products can develop a potential product supply plan based on product and resource availability, and projected road conditions.


Sunday, August 27, 2 PM CDT

Hurricane Harvey, now downgraded to a Tropical Storm, has resulted in extensive damage and catastrophic flooding in large parts of the Gulf Coast of Texas. The system has already brought in excess of 20 inches of rain to many areas including Houston. Torrential rains that are forecasted to continue over the next several days will further exacerbate already dangerous flooding conditions. As a result of these conditions, Air Products is experiencing significant impacts on merchant gas deliveries from our terminals in the area. Widespread flooding is impeding the ability of Air Products’ fleet personnel to access our production facilities as well as customers’ facilities in the affected areas. As these adverse conditions persist or worsen, Air Products’ ability to continue to make deliveries of various products to customers in the affected areas, as well as customers served from the affected production sources in the Gulf Coast, could be significantly hindered.

We continue to be in touch with our customers to provide relevant product supply updates, as well as to stay abreast of their operating plans. We will continue to provide regular updates as we monitor the situation over the next several days and identify potential supply constraints as the storm passes through the region. We will continue to post information on www.airproducts.com/customernews as it becomes available.


Saturday, August 26, 11 AM CDT

Hurricane Harvey made landfall at 10 PM CDT on Friday August 25 as a Category 4 hurricane near Rockport, TX with maximum sustained winds of 130 MPH and minimum central pressure of 938 MB. The storm has since weakened over land but is expected to maintain tropical storm strength for the next several days. Although weakening will continue over land, Harvey remains a dangerous threat to Southeast Texas as it is expected to stall and drift over the region for the next several days, bringing heavy rainfall and flooding to the region. Forecast totals of 10-20 inches of rainfall are expected for a wide area that includes Corpus Christi and Houston, and localized amounts of 30-40 inches are certainly possible in the coming days. Localized flooding and traffic restrictions could make roadways impassable and potentially impact Air Products’ ability to make product deliveries. 

At the present time Air Products’ facilities in the Gulf Coast continue to operate normally. We will continue to stay in touch with our customers and provide updates as we monitor the situation over the next several days and identify potential supply constraints, if any, as the storm passes through the region. Please continue to check back to this web page for continued updates. 


Friday, August 25

We are aware of the pending storm and are taking actions to secure our sites. We will update this page as more information becomes available. Please check back.


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