In order to better serve your needs, Air Products has several ways for suppliers to interact with the payables organization.
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Invoice Inquiry Portal – Invoice Inquiry is an Internet self-service tool, which gives suppliers the ability to view invoice and payment status 24 hours a day, 7 days a week.
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Existing Supplier Master Data Update – Existing Air Products suppliers can contact our Vendor Master Data team in order to communicate changes to your address, remit to, or banking data.
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Accounts Payable Help Desk – In case of overdue invoice questions or issues which are not answered by the Invoice Inquiry Portal, you may contact the Accounts Payable help desk. |
Thank you for your cooperation.
FREQUENTLY ASKED QUESTIONS
How do I get setup to receive payments electronically rather than by check?
Complete the Electronic Funds Transfer Authorization form and fax it to the telephone number noted in the document.
My invoice has a "Pending payment" status in the Invoice Inquiry Portal and it is overdue. What should I do about it?
Pending
Reason |
Definition |
Supplier Action |
| Price |
Unit price on the invoice
is more than the PO |
Validate Price Issues with Buyer noted on the PO. Buyer contact information is found in the Purchase Order. |
| Quantity |
Quantity billed is more than quantity received or quantity ordered |
Validate Quantity Issues with Requestor of PO. Items or service may have not been receipted. If you don't know the requestor of the PO, contact the Accounts Payable Help Desk. |
How can I obtain remittance details?
A payment is registered in Portal but I have not received funds – where do I check?
- The check information screen found within the Invoice Inquiry Portal will give you the check/draft number of the Air Products payment.
- If a paper check was issued, you can find the remit to address the check was sent to by clicking n the vendor code listed in the display.
- Paper check receipt takes 5-10 business days from the date we issue the check. If you want faster payment receipt, consider changing to electronic payments.
- If you need further information or tracking, please contact the Accounts Payable Help Desk.
I cannot find my invoice in the Invoice Inquiry Portal. What do I do?
- First, keep in mind that paper invoices may take 7 business days to process.
- Second, verify that your invoice was sent to the correct address as follows:
Purchase order invoices:
P.O. Box 25706
Lehigh Valley, PA 18002-5706
Freight invoices:
P.O. Box 25707
Lehigh Valley, PA 18002-5707
Utility invoices:
P.O. Box 25708
Lehigh Valley, PA 18002-5708
- Finally, ensure that your invoice reflects a valid Air Products purchase order number which consists of 10 digits starting with a 45.
- If all of the information on your invoice is accurate, please call the Accounts payable helpline at (610)-481-5862.
How do I invoice Air Products?
- Our invoice guidelines can be found in our Invoice Payment and E-Connections document. This document details both paper invoicing guidelines as well as whom to contact for our various eConnection options.
- If you are part of our eConnection program, we expect all invoices to be entered electronically thru the eConnection tool. Accounts Payable will not accept paper invoices from you.
- If your system needs to generate paper invoices, we suggest you change the Air Products bill to address to your company address so the invoices do not mistakenly get mailed to Air Products.
How do I submit a change to my supplier details, such as bank account or site address?
See the Existing Supplier Master Data Update page.
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