"Quality" is used in many ways to mean many things. From the broad concept we associate with a quality reputation to the more specific, like product quality. At Air Products, we're dedicated to the continual improvement of our overall quality performance to make us leaders in the industry. Our customers expect it and we are committed to providing products and services to specification and delivered on time.
Our journey to transform Air Products to a sustainable, low-cost structure is not at odds with our values. In fact, it plays to our strengths of using speed, simplicity, and agility to deliver quality and innovation to our customers. Our commitment is to address quality using an enterprise-wide approach that is customer focused, and to ensure the role of management and each employee in meeting our business quality objectives is understood and reinforced.
All of our businesses and functions serving our customers set quality goals and objectives, and share and discuss them throughout the company. They are dedicated to the continual improvement of our overall quality performance and are also responsible for the development of our employees' skills needed to perform their roles well. The businesses regularly review their performance and take the needed actions to make sure their quality goals and objectives are met.
Every Air Products employee plays a role in our quality and impacts the products and services we provide our customers. Everything we do is connected, and as we do in Safety, there is no holiday from Quality.
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