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Customer News

10 October 2016, 3:00 pm EST

As of Monday, 10 October all our Air Products employees in the southern region are safe and have been accounted for. High winds downed phone electrical lines leaving many still without power and the rain-soaked ground resulted in tree damage. A few employees and/or their relatives sustained moderate to severe home damage--but thankfully no one was injured.

Our merchant facility in Orlando restarted on Saturday, 8 October and we have been making product deliveries where it is safe for our employees and vehicles. We continue coordinating with our onsite customers to resume normal operations, as conditions allow.

9 October 2016, 6:00 pm EST

We restarted our merchant facility in Orlando on Saturday, 8 October and have been making product deliveries where it is safe for our employees and vehicles.

We are coordinating with our onsite customers to resume normal operations, as conditions allow.

7 October 2016, 6:30 pm EST

Our Orlando merchant facility has power at this time, and our operators are planning to be on site Saturday morning, 8 October, when we expect to begin startup of the facility. Drivers will be making their way to the plant to resume making deliveries, conditions permitting.

We are in touch with our other customers and are continuing to monitor the situation as it unfolds.

6 October 2016, 4:30 pm EST

Hurricane Matthew is set to hit the Southeastern U.S. coast and is expected to be the strongest storm in the U.S. in over a decade. Our Operations Teams have been preparing using their hurricane planning procedures to help keep our people and facilities safe and secure.

Preparations have centered around three small onsite gas generators in Florida and Georgia, and our merchant liquid plant in Orlando. These plants are being shut down and made secure, and approximately 20 employees at these facilities are going home to take care of their families and properties.

Once the hurricane passes and conditions are stable, site managers will communicate with affected employees about schedules for resuming work and restarting the facilities.

Throughout this time, we're working with our customers in the path of the storm to support them in their shutdowns and restarts. This has included proactive outreach and supplies before the hurricane and ongoing monitoring of the inventory levels.

Our thoughts are with our teams, customers and communities in the impacted area.

Contact Information

  • U.S. Customer Service Center
    800-224-2724
    Air Products and Chemicals, Inc.
    7201 Hamilton Blvd.
    Allentown, PA 18195
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