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Recognition for Customer Focus and Safety First

China’s Xiamen Operations Team “Protects” Customer from Super Typhoon Meranti

On 23 September, Air Products Operations Team in Xiamen, South China received an award from our on-site customer Xiamen Tianma Micro-electronics Co. Ltd. (Tianma), a leading electronic display maker in China, in recognition of the team’s great support and strong customer focus demonstrated when Super Typhoon Meranti hit the area earlier the month.

Sam Tang (second from left), Air Products Xiamen site manager, receives the award from Tianma’s Lin Anquan (in blue shirt) on behalf of our Xiamen Operations team.  
The strongest anywhere on Earth in 2016, Super Typhoon Meranti slammed the city of Xiamen on 15 September. Anticipating the catastrophic storm’s severity and potential devastation, Air Products Operations Team worked closely with Tianma team to proactively carry out necessary protective measures at their site in advance, and also stood by our customer around the clock throughout the natural disaster. As the typhoon reached a peak intensity, the team was on site to assist on immediate critical decisions and emergency actions. At last all people and equipment at the site were intact thanks to the safety preparedness and joint efforts.

Understanding Tianma’s urgency to restart production to meet market needs, Air Products team went above and beyond to quickly resume our complete supply of all liquid tonnage gases on the same day, sooner than the customer had expected.

“We really appreciate Air Products team’s extraordinary safety standards and expertise, as well as their professional and speedy actions in dealing with an incident of such magnitude. All these helped everyone and everything at our site remain safe and sound throughout the emergency,” Lin Anquan, Tianma site manager wrote in an appreciation letter. “Your ability to restart gases supply in such short lead time really surprised us and allowed us to recover our production ahead of schedule to avoid further financial loss. Thank you!”

“Our hearts go out to all those who suffered from this massive storm. It was fortunate that Tianma’s and Air Products’ employees as well as their families were all safe,” said Saw Choon Seong, Air Products China president, Industrial Gases. “My sincerest gratitude to Tianma for their recognition. And my heartfelt thanks to our Xiamen team who truly demonstrated Air Products’ core values – putting safety and customers first, and the commitment to providing excellent service during even the severest conditions.’’

Air Products has been a long-term industrial gases supplier for Tianma in several production sites. Tianma’s Xiamen site represents China’s first 5.5 Generation low-temperature polysilicon (LTPS) thin-film transistor liquid crystal display (TFT-LCD) and color filter production line which uses Air Products’ ultra high-purity nitrogen and oxygen, hydrogen, argon, and helium.

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