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Customer Support Fact Sheets

 

We've created simple, easy-to-ready one page fact sheets to help introduce some of the web-based applications and tools that are available to our customers. If you have any questions or need further information, please contact us.  

Air Products Direct (APDirect®) Customer Portal 
Our secure and convenient online self-service gateway to doing business with Air Products. More than just an ordering site, APDirect contains information-based applications that provide useful business information. You can use APDirect to place orders, view documents, run reports and much more. (English, PDF version, 99k)
Also available in:
   Dutch  |  French  |  German  |  Spanish

Country Websites
Our 29 Country Websites are innovative tools we use to communicate with our customers, regardless of where they are in the world. Each site is a valuable reference center containing specific information about the products and services we provide in regional markets. (English, PDF version, 93k)
Also available in:   Dutch  |  French  |  German  |  Spanish

Frequently Asked Questions
Need answers fast? Our continually updated database of questions allows instant access to the latest information on invoices, deliveries, products, etc.  (English, PDF version, 88k)
Also available in:   Dutch  |  French  |  German  |  Spanish

Inventory Management
This powerful APDirect customer portal feature was developed to better understand your product usage and easily exchange critical information. The useful demand planning tools contained within this application enable you to manage your inventory to help avoid product interruptions and improve forecasting and delivery efficiencies. (English, PDF version, 128k)
Also available in: Dutch | French | German | Spanish

Partner Automation Programs
In this demanding business world, it is becoming increasingly important to share information with our key partners. By sharing information electronically, you can increase process automation and therefore decrease errors and processing costs. At Air Products, we have been exchanging data with our customers, suppliers and joint ventures through a number of technical solutions. (English, PDF version, 256k)
Also available in:  Dutch  |  French  |  German  |  Spanish

Showcase Sites
Our 14 product- and market-based showcase sites are regionally-focused and provide specific technical information on our products, markets and services. (English, PDF version, 86k)
Also available in Dutch  |  French  |  German  |  Spanish