Guillermo Gallardo
Project Engineer under Customer Engineering

Why did you join Air Products?
I wanted to apply everything I had learned thus far, and I wanted to be in control of executing projects.

Why do you love working at Air Products? What is it that keeps you working at Air Products?
I enjoy working at Air Products because I know my work is valued and it also makes it easy to stay when you have great coworkers. Outside of work, my coworkers are some of my good friends who I hang out with or talk to on a regular basis.

Please describe your career at Air Products to date. 
I got hired on as project engineer for bulk systems out of the West Region. I’ve been with Air Products about 2.5 years, and since then I have done several Microbulk & Bulk projects, and some Pipeline & UHP projects. The exposure to different product lines has been helpful when trying to understand the customer’s needs.  

Tell me about the most intriguing/satisfying thing(s) you’ve been involved in since you’ve been at Air Products.
There is an inherent feeling of accomplishment when a difficult project is installed, and you know the customer is satisfied. A clear example that comes to mind was a competitive changeout of a Nitrogen tank. Customer came to us worried that their provider was going to remove their tank in less than a month. Normally it can take us over three months to get everything aligned (e.g. site evaluations, engineering drawings, structural calculations, permitting, ordering parts, scheduling, lift plans, getting contractors, etc.). To make matters worse the customer was only able to give us one day during the weekend to set and commission the tank, there was heavy rain, the enclosure barely met our minimum requirements, and the lift was relatively close to a power line. Luckily, I was able to plan everything out and had a great technician help me maintain the schedule I had. Therefore, we were able to pull off the difficult install and the customer was ecstatic.

What career advice would you give to those just starting out in their engineering careers?
Don’t be afraid of making mistakes and never hide your curiosity. When you get hired on as an entry level engineer, they expect that you will make mistakes. What is important to them is seeing what you will do to correct those mistakes; are you going to tell your manager you weren’t able to do it, or are you going to tell your manager the problem, what you have done to try and solve it along with other potential solutions. Finally, be curious and ask questions. The more you learn about the product you work on/field/role, the more you become an asset to the company.   

Please explain what you do (in your current and/or previous job) contributes to sustainability?
GROW: I meet with customers when they have questions about our offerings with our sales people. We listen to their needs and see if there is anything we can do to help them save product or improve their process. 

CONSERVE:  The biggest thing I can do to help AP with conservation is understanding the cost to operate. I always try to take into consideration the location of a potential customer and relate that that means for operation. Are we putting in a tank that requires multiple delivers due to it being undersized, can we get full offloads, are we going to be venting a lot of product, etc. Having a grasp for these questions will help the customer save money, but also will help AP be more efficient.

CARE:  I communicate with our driver supervisors/customers when we might have a location that would cause difficulty to our drivers. Part of our roles is making sure everyone feels safe and that our drivers can do their job in a timely fashion. As far as diversity and inclusion, no one wants to be treated differently because of their background, ethnicity, so I treat everyone with respect and try to include them in the conversation. I come from a background where sometimes I didn’t feel as part of the group or excluded because I couldn’t relate, or where I saw others talked down to because of their role. It’s not conducive to the work place and everyone usually has something to contribute, so it is important to listen.

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