Overview

Our brand research tells us that the understanding of our people is the Air Products difference. Their integrity, understanding, and passion create the personality of Air Products as an organization. While the essence of our brand, the positive qualities of our people, is not as tangible as an air separation plant or a cylinder of gas, our brand is implicitly understood as a vital part of the total value we offer to our customers.

Deliver the Difference is our strategy to focus on our customers as One Company across all of our businesses and regions. By concentrating our energy on our four strategic initiatives (Portfolio Management, Growth, Work Process and Change) and our three priority projects (SAP, Customer Engagement, and Corporate Development Office) we will create increasing value for our employees, shareholders and customers. We aspire to become the best company to invest in, buy from and work for. Being a company that understands its customers is a powerful differentiator in the marketplace. Deliver the Difference will strengthen our brand and give us a competitive edge in the global economy.

We will be the best company to work for, the best company to buy from, and the best company to invest in. We will do this through –

Our People
...their understanding, integrity, passion, and individuality

Our Customer Relationships
...built on customer understanding, innovation, and meeting commitments

Our Shareholder Support
...becoming shareholder-friendly by meeting our targets for return on capital and growth.

Our Guiding Values

Accountability
Each one of us feeling it's up to me.

Innovation
It's cherishing new ideas and translating them into actions.

Integrity
It's behaving ethically and being true to our words.

Respect
It's teams, achieving their full potential through the contributions of each individual.

Safety, Health, and the Environment
It's responsibly caring for each other, our communities, and the global environment.

Our One Company Focus

We will create shareholder, customer, and employee value through market, operational, and corporate leadership.

To win, we align and agree to:

Change
Visibly value our people in a positive work environment.

Portfolio Management
Continuously improve our return on capital and manage our portfolio.

Growth
Create growth through innovation and the creation of superior products and services for customers.

Work Process
Reduce our costs through work process simplification.

Our Working Environment

Our competitive global marketplace requires a working environment which visibly demonstrates our commitment to our people. We will foster trust through open communication and consistent actions. We will share a collective understanding of our company's success and, with a sense of urgency, combine our best efforts to achieve it. We will nurture ownership behavior through clear accountabilities, recognition, and rewards. We will promote new ideas and new ways of thinking. We will value diversity and insist on an inclusive culture. We will enable Air Products' people to contribute to their full potential.

Our One Company Commitment

Means understanding and listening to our customers as One Company by:

• Taking the best of the best and bringing it to our customers faster.
• Providing value for our global businesses through one infrastructure.
• Simplifying and standardizing global work processes.
• Globally uniting by sharing our knowledge across regions, businesses, and groups.