FAQs

What is the APDirect Portal?

The APDirect Portal is an Internet self-service tool, which gives suppliers the ability to view invoice and payment status. This is a secure web site and you will only be able to access information related to your supplier site. The following are the APDirect Portal's main capabilities:

View Invoices Received
View Payments Sent
View Overdue Invoices
View Payment History

How does the APDirect Portal benefit suppliers?

Easy-to-use interface in a self-service environment
Real-time access to payment information
Easy access through a standard web browser
Single point of visibility for information across all of Air Products operating units
Ability to provide better customer service while working more efficiently

I forgot my password or Username to the APDirect Portal?

You can retrieve your Username or reset your password by clicking here and following the instructions.

How can I get paid faster?

Receiving payments electronically (ACH) can reduce your wait time dramatically. Complete the Electronic Funds Transfer Authorization form.

What are the requirements when invoicing Air Products?

For Purchase Order related invoices, instructions can be found on the Payment webpage.
Note: If you are part of our eConnections program, we expect all invoices to be entered electronically thru the eConnections tool. Accounts Payable will not accept paper invoices from you.
For Non Purchase Order invoices, the full name of the Air Products employee requesting goods or services must appear on the invoice.

How can I send Invoices electronically?

Air Products does have several eConnections platform that will allow you to transact with us electronically. To find out more, see the e-Connections webpage, or contact our eConnection team.

How can I obtain remittance details?

The most efficient way to find remittance details is through the APDirect Portal.
To register click on Register for APDirect Portal
Click here for guidance in how to use the APDirect Portal
If the Invoice Inquiry Portal does not provide you with information, please contact the Accounts Payable Help Desk.

My invoice has a "Pending payment" status in the APDirect Customer Portal and it is overdue. What should I do about it?

Pending Reason	Definition	Supplier Action
Price	Unit price on the invoice is more than the PO	Validate Price Issues with Buyer noted on the PO. Buyer contact information is found in the Purchase Order.
Quantity	Quantity billed is more than quantity received or quantity ordered	Validate Quantity Issues with Requestor of PO. Items or service may have not been receipted. If you don't know the requestor of the PO, contact the Accounts Payable Help Desk.

A payment is registered in the APDirect Portal but I have not received funds –What do I next?

The check information screen found within the APDirect Portal will give you the check/draft number of the Air Products payment.
If a paper check was issued, you can find the remit to address the check was sent to by clicking on the vendor code listed in the display.
Paper check receipt may take up to 10 business days from the date we issue the check. If you want faster payment receipt, consider completing the Electronic Funds Transfer Authorization form
If you need further information or tracking, please contact the Accounts Payable Help Desk.

I cannot find my invoice in the APDirect Portal. What do I do next?

Review the Invoice Submission Instructions (insert link to the Payment section webpage)
If all of the information on your invoice is accurate per Invoice Instructions, please call the Accounts Payable Help Desk.