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What should I look for in a supplier of cryogenic freezing systems?

Rick Whited
Food Technology Specialist

Consider three criteria: equipment, cryogen supply and services. For equipment, work with a supplier who understands and has experience with your type of process. The vendor's access to a food lab for product testing can help ensure the right size and type of equipment. Request and scrutinize details about equipment safety, cleaning, sanitizing and maintenance. Regarding your cryogen supply, make sure the supplier has sufficient production capacity close to your facility. Finally, make sure your vendor has adequate resources for a variety of services: equipment optimization, maintenance, troubleshooting, spare parts and even safety programs. Although easy to operate, cryogenic freezing systems require high levels of expertise for initial calibration to specific products and processes—something that the low-cost vendor may not always provide. When possible, consider sourcing equipment and cryogen from the same company. In general, those companies seek long-term relationships and will provide ongoing support and service with the convenience of a single point of contact.
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