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Introduction     At a Glance     Letter to Shareholders     Delivering the Difference     Leadership     Financials     Shareholders' Information
Delivering the Difference

As people live longer and require better, lower-cost healthcare, we provide essential products and services that improve the quality of our patients’ lives.

HealthcareWe have a long history serving the healthcare sector, providing services to patients in their homes and delivering products to medical institutions and other healthcare providers across the globe. We began supplying home respiratory oxygen more than 60 years ago, and we’ve provided helium for magnetic resonance imaging and medical grade oxygen to hospitals, and nitrogen and other products to the pharmaceutical industry for decades. Almost everywhere in the world, the demand for quality healthcare is growing as people live longer and seek cost-effective alternatives that afford them greater freedoms. Only those companies that focus on patients’ needs and evolve with competitive and regulatory changes will be successful around the world in the years ahead.
      In Europe, our leading positions in key countries, technology innovation and strong execution have enabled us to grow. We also are pursuing opportunities in emerging markets in Asia, marked this year by our entry into Korea. In the U.S., our management team has redefined our business model to focus our offerings around home oxygen and other respiratory services to the home healthcare market. Balancing the needs of patients, payers and prescribers will continue to be a key element of our success going forward.
      Commercialization of new products and therapies also is expected to help drive growth. For example, we have led the way in making portable oxygen more widely available in the UK, helping patients get out and about more. Elsewhere, we are making portable concentrators and self-fill systems available so patients can take greater control of their oxygen supply. And we are looking to build on our success supplying infusion services in the U.S. and parts of Europe with new offerings. Meanwhile, we continue to simplify and standardize our portfolio in keeping with market trends so we can best meet our patients’ needs, make it easier for prescribers to do business with us, and lower our costs to serve.


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