Additional Ordering Options
There are other ways to place your orders with Air Products. Contact a Customer Service Representative for more information.
Customer Support
Excellent customer service is our goal
We are dedicated to superior customer support through value-added services. Our goal is to provide our customers with tools and information to make it easier and more convenient to do business with us.
Through our full range of online services, you’ll be able to place orders, download invoices, enroll in e-Payment and much more!
Ordering Help
Our ordering solutions offer you the ease and efficiency that comes with conducting day-to-day transactions electronically.
Invoices and Payment
We've implemented a number of automated systems so you can quickly access the information you need. If you can't find what you're looking for, you can always contact one of our Customer Service Representatives.
Remittance Detail Update
Air Products allows you to pay your invoice in a variety of methods, depending on your regional location. Please contact your local payment representative for more information.
Gas Facts
Charts and tables and interactive conversion formulas related to the chemical and physical properties of our cryogenic liquid and compressed gas products, as well as an online tool for estimating the cost of using nitrogen, oxygen, or argon.
Delivery and Inventory Management
Order Status
For the latest information on the status of your product order, please contact a Customer Service Representative
Cylinder Holdings
Cylinder holdings is designed to give you a clear picture of the rental cylinders you currently hold. You can view information on pre-payment contracts and conduct self-certified stock counts, subject to review.
Inventory Management (Bulk Gas)
Inventory Management can be used to enter your tank readings, place orders, view product usage and inform Air Products of changes in your production schedule.
TELALERT® Telemetry System
With our telemetry monitoring programs, your gas consumption can be monitored, and your product will be automatically replenished when required. Product deliveries are scheduled from our world-class logistics center, where we forecast deliveries using our proprietary software and remote TELALERT telemetry systems. Our logistics center can help you lower inventory control and reporting costs and minimize delivery truck traffic at your facility.
Customer-Owned Inspection Document
The Customer-Owned Checklist provides the system requirements for customers who own their tanks in preparing for an inspection conducted by an Air Products engineering technician prior to making any deliveries.
Download Data Sheet Most common questions
"How do I get copies of documents such as invoices, delivery notes, and certificates of analysis?"